Frequently Asked Questions
How do I book a party?
We are available for contact via text, phone call or email. Give us the details of your party and we'll let your know if your desired time is available. When we agree on a time, we will send a confirmation email with payment instructions. A $100 non-refundable deposit must be received to guarantee your reservation. The remainder of your balance is due 7 days before your reservation, but you can pay the full amount anytime!
At this time, we do not support self-reserving via our website.
How much does it cost to rent the game truck?
Pricing starts at $175, with reservations from 90 minutes to 3 hours, but we will accommodate any timeline! Additional hours beyond 2 hours available for $75 per hour.
How can I cancel an event?
Events can be cancelled at any time up to 7 days before your reservation for a partial refund. We require that you reschedule to retain the deposit to be used for your future reservation, maximum one reschedule, and will be subject to availability. There is no refund for a cancellation within 7 days of your reservation. A cancellation without rescheduling will require full payment for any future reservation.
What if I haven't paid my deposit within 24 hours of my confirmation email?
Deposits paid on time is highly recommended to guarantee your reserved time and continue smooth operations with scheduled events. If your deposit is not paid within 24 hours of the confirmation email, your reserved time could become unavailable.
What if I haven't paid my balance by 7 days before my reserved time?
Balances paid on time is highly recommended to guarantee your event happens as scheduled. We will send a reminder email 7 days before your reserved time with appropriate payment instructions, and a reminder text is sent 1 day before your reserved time, alerting you to any outstanding balance due. There is no penalty for a late payment, but we reserve the right to cancel your event if your balance has not been paid in full by 1 hour before your reservation.
How can I add time to the end of my event?
Events can extend to adjacent time slots only if available. Contact us for availability to add 1 hour increments. If available, you may extend your event at any time at a special rate of $75 for every additional hour beyond the booked rate. However some advanced notice is recommended. If extending your event is not available, we do not support rain checks or returning without another fully funded reserved time slot.
How many players can you accommodate?
The capacity is really up to what the occupants are comfortable with. The consoles available can allow up to 24. However, some games limit the amount of players on a single TV.
What games can be played?
The games listed in Available Games are available to play at any time. As we build our library, some games may not yet be available. We appreciate your patience as we try to give you the best video gaming experience. We will be happy to allow any games or consoles you bring that we do not offer.
What age range can play on your consoles?
Games are rated E, E10+, T, or M based on suggested appropriate age. The client may choose to disallow certain games for their event. Please visit the Available Games page for more details.
Where are you located?
We don't have a physical office, but we service all of SLO County. View the Map to see hosted municipalities.
What do you mean by North County?
San Luis Obispo's North County is defined as the inland municipalities north of the Cuesta Grade, east of the Coastal Range. This includes San Miguel, Lake Nacimiento, Paso Robles, Shandon, Templeton, Creston, Atascadero and Santa Margarita.
WE DO NOT REGULARLY SERVICE SAN SIMEON, CAMBRIA, CAYUCOS, MORRO BAY OR LOS OSOS. Very special considerations for other areas will be arranged on a case-by-case basis, but we reserve the right to refuse service based on geographical location. Appropriate fuel and/or time surcharges may apply.
What do you mean by South County?
San Luis Obispo's South County is defined as the municipalities south of the Cuesta Grade, south to the county line at the Santa Maria River between Nipomo and Santa Maria.
What types of party food and drinks do you offer?
Party packages including packaged snacks and drinks may soon be available. Prepared foods and alcohol are not offered at this time. State law prohibits us from having alcohol inside the trailer, but feel free to party outside. We do not encourage, or take responsibility for consequences for the consumption of alcohol in public spaces.
*Some products may contain, or be processed in facilities that contain nuts, dairy and other common allergens.
What other activities do you offer besides a console video game arcade?
At this time, we do not offer additional activities, but we can set up fun events and competitions with the games we offer.
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